Support

Last updated 15 September 2026

Reaching a person

support@softblocksolutions.com, in English or Turkish. We answer within two working days, and usually sooner.

Two days rather than "a few" because a promise nobody can measure is not a promise. It is also the longest we would want anybody sitting with an alarm that is not behaving: if two working days pass and you have heard nothing, the mail did not arrive — send it again.

Four things make the first answer a useful one:

• Your operating system and its version.
• The LeaveSafe version, which is on the download page and in the application's own settings.
• What you expected to happen.
• What happened instead, and whether it happens every time.

Please do not send us your account key. Nobody here needs it, and an account key in an inbox is an account somebody else can open.

Before you write

Three things explain most of what goes wrong:

• The daemon has to be running. The application watches a machine through the daemon installed on it. If a machine is missing from the list, that is usually the reason.
• Without an account, the phone has to be on the same network as the laptop, with the page open. That is the free version's limit rather than a fault — see the two plans.
• An alert may wait. When a phone's screen locks, the operating system freezes a page, so an alert may not arrive until you open it again. The laptop's own siren sounds either way.

Something that looks like a security problem

Write to the same address and say so in the subject line. Please give us a chance to fix it before describing it publicly. Tell us what you found, how to reproduce it, and how you would like to be credited.

The open-source daemon

The daemon is a separate, Apache-2.0 project with its own issue tracker at github.com/atakankizilyuce/LeaveSafe. A bug in the sensors, the local panel or the pairing page belongs there, where the people reading it are the people who can fix it. Anything about the account, the application or this site belongs at the address above.

Deleting your account

You can do it yourself, from inside the application or by writing to us. See deleting your account.

Who is behind it

SoftBlock Solutions Ltd, company number 16526424, registered in England and Wales. Registered office: Suite 9331, 5 Brayford Square, London, E1 0SG, United Kingdom.