Delete your account

Last updated 19 August 2026

If you have never signed in, there is nothing to delete. The open-source daemon on its own has no account and sends nothing anywhere — see privacy.

In the application

This is the fastest route and it takes effect immediately.

Open LeaveSafe on any device signed in to the account.
Go to Settings.
Choose Delete this account, and confirm by entering your account key.

The application calls DELETE /api/v1/auth/account. The account record is removed, and every device, session and device state belonging to it goes with it in the same operation. There is no archive and no soft delete.

By e-mail

For anyone who no longer has the application installed. Write to support@softblocksolutions.com with the subject Delete my account.

Be ready to present the account key. An account carries no name, e-mail address or telephone number, so there is nothing on it to check a request against — a request we cannot attribute will be refused rather than guessed at. Deleting the wrong account on somebody's say-so would be the worse failure of the two.

What is removed

The account record — the hashed key, its status and its timestamps.
Every device on it: its name, type, platform, installation identifier, application version and notification token.
Every device state: whether a machine was armed and its sensor summary.
Every session: the refresh token hashes that kept you signed in.

Nothing belonging to the account is kept, and none of it is retained for analytics — there are none.

What is not affected

Anything installed on your own machines. The open-source daemon holds its own configuration, its pairing key and its audit log locally, and deleting the account does not reach them. If you want the daemon gone, uninstall it the way you installed it. The application is uninstalled the ordinary way for your operating system.

How long it takes

In the application: immediately.
By e-mail: within 30 days of us confirming the request, and usually within a few working days.

Afterwards

The key stops working the moment the account is gone, and cannot be reinstated. Starting again means a new account and a new key, and pairing each device to it again.