Delete your account

Last updated 8 September 2026

This page is for LeaveSafe, published by SoftBlock Solutions Ltd.

If you have never signed in, there is nothing to delete. The open-source daemon on its own has no account and sends nothing anywhere — see privacy.

In the application

This is the fastest route and it takes effect immediately.

1. Open LeaveSafe on any device signed in to the account.
2. Go to Settings.
3. Choose Delete this account, and confirm by entering your account key.

The application calls DELETE /api/v1/auth/account. The account record is removed, and every device, session and device state belonging to it goes with it in the same operation, along with every payment recorded against it. There is no archive and no soft delete, with the one exception below.

By e-mail

For anyone who no longer has the application installed. Write to support@softblocksolutions.com with the subject Delete my account.

Be ready to present the account key. An account carries no name, e-mail address or telephone number, so there is nothing on it to check a request against — a request we cannot attribute will be refused rather than guessed at. Deleting the wrong account on somebody's say-so would be the worse failure of the two.

What is removed

• The account record — the hashed key, its status and its timestamps.
• Every device on it: its name, type, platform, installation identifier, application version and notification token.
• Every device state: whether a machine was armed and its sensor summary.
• Every session: the refresh token hashes that kept you signed in.
• Every payment: which store a pack was bought from, its reference for that purchase, and the days it was worth.

None of it is retained for analytics — there are none.

One row that stays

The free fortnight is given once per device, and the record of that is the single thing deletion does not take with it: a keyed hash of an identifier your phone reports — the Android id, or Apple's identifier for this vendor — with the date it was granted. Nothing else is in that row: no account, no device name, no link back to anything you deleted, and nothing that can be reversed into the identifier it was made from.

It is kept because a trial that a reinstall renews is not a trial. If you would rather it went too, say so in the same e-mail — and understand that removing it makes this device eligible for another fourteen days. It has no expiry of its own: it is kept until somebody asks for it to go.

Deleting less than the account

You do not have to delete the account to remove something from it. In the application, forgetting a device removes that device's record — its name, type, platform, installation identifier and notification token — and revoking a code or a link removes that. For anything else, write to support@softblocksolutions.com and say what you want removed.

What is not affected

Anything installed on your own machines. The open-source daemon holds its own configuration, its pairing key and its audit log locally, and deleting the account does not reach them. If you want the daemon gone, uninstall it the way you installed it. The application is uninstalled the ordinary way for your operating system.

How long it takes

• In the application: immediately.
• By e-mail: within 30 days of us confirming the request, and usually within a few working days.

Afterwards

The key stops working the moment the account is gone, and cannot be reinstated. Starting again means a new account and a new key, and pairing each device to it again.